rq789 Privacy Policy

1. Who We Are

rq789 is an internationally licensed online casino and sports betting platform accessible at rq789.bet. References to "rq789", "we", "us", or "our" throughout this Privacy Policy refer to the rq789 operating entity and all services delivered via the rq789 platform.

rq789 is the data controller in respect of the personal data collected from players who register accounts, visit the rq789 website, or use any rq789 service. As data controller, rq789 determines the purposes and means of processing your personal data, and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection law.

2. Data We Collect

rq789 collects personal data from players through several channels, including account registration, identity verification, payment processing, gameplay activity, customer support interactions, and automatic technical collection via the rq789 website. The categories of personal data rq789 may collect include:

rq789 does not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where strictly required for responsible gaming assessments or where you voluntarily provide such information in a support context.

3. How We Use Your Data

rq789 uses the personal data we collect for the following clearly defined purposes:

• Account Registration and Management: To create, maintain, and administer your rq789 player account, including verifying your identity and age (21+ requirement) and managing account security.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency networks, and to detect and prevent payment fraud.
• KYC and AML Compliance: To verify your identity documents and satisfy our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations as required by our international gaming licence.
• Service Delivery: To provide access to rq789 casino games, sports betting markets (including PSL cricket, football, UFC), live dealer games, slots, fishing games, pool rummy, and all other rq789 services.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and fulfil our duty-of-care obligations to players.
• Customer Support: To respond to your support queries, complaints, and disputes, and to maintain records of support interactions for quality assurance.
• Security and Fraud Prevention: To protect the rq789 platform and its players against fraud, collusion, bonus abuse, and other prohibited activities as described in the rq789 Terms & Conditions.
• Legal and Regulatory Compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from law enforcement or regulatory authorities.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the rq789 platform, game selection, and user experience for Pakistani players.
• Marketing Communications: Where you have consented, to send you promotional offers, bonus notifications, and rq789 news via email or SMS. You may withdraw this consent at any time.

4. Legal Basis for Processing

rq789 processes your personal data on the basis of one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between rq789 and you as a registered player — specifically, to operate your account, process your transactions, and deliver rq789 services to you.
• Legal Obligation: Processing is required for rq789 to comply with applicable legal and regulatory obligations, including KYC/AML requirements under our international gaming licence, tax reporting obligations, and court-ordered disclosures.
• Legitimate Interests: Processing is necessary for rq789's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and platform improvement, provided these interests are not overridden by your privacy rights.
• Consent: Where rq789 relies on your consent as the legal basis for processing — such as for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies & Tracking Technologies

rq789 uses cookies and similar tracking technologies on the rq789 website to ensure the platform functions correctly, to maintain your logged-in session, and to collect analytics data that helps us improve the platform experience for players in Pakistan and internationally.

The categories of cookies used by rq789 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the rq789 website to operate. They enable core functions such as login session management, security token validation, and cashier functionality. You cannot opt out of these cookies without disrupting your ability to use rq789 services.
• Analytics Cookies: These cookies collect anonymised information about how players navigate and use the rq789 website, including pages visited, time spent on each page, and click patterns. This data is used solely to improve the rq789 platform.
• Functional Cookies: These cookies remember your preferences, such as your chosen language, display settings, and recently played games, to provide a more personalised experience during your rq789 sessions.
• Marketing Cookies: These cookies may be used to deliver relevant promotional content to you within the rq789 platform where you have consented to marketing communications. rq789 does not use third-party advertising cookies to track your activity across external websites.

6. Third-Party Sharing

rq789 does not sell your personal data to any third party. However, rq789 may share your personal data with carefully selected third-party service providers and authorities in the following circumstances:

• Payment Processors: rq789 shares financial transaction data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency network operators — solely to facilitate deposits and withdrawals on your behalf.
• Identity and Age Verification Providers: rq789 shares identity document data with accredited third-party KYC and age verification services to fulfil our legal obligations to verify that all players are aged 21 or above.
• Fraud and Security Providers: rq789 shares limited technical and behavioural data with specialist fraud detection and prevention services to protect the integrity of the rq789 platform and its player community.
• Game Content Providers: Third-party game studios whose content is available on rq789 may receive anonymised gameplay session data strictly for game performance and fairness monitoring purposes. No personally identifiable information is shared with game content providers.
• Regulatory and Law Enforcement Authorities: rq789 is legally required to disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, and courts when compelled to do so by applicable law or a valid legal instrument. rq789 will notify affected players of such disclosures where legally permitted to do so.

All third-party service providers engaged by rq789 are contractually required to process personal data only on rq789's documented instructions, to maintain appropriate security standards, and to comply with applicable data protection law.

7. International Data Transfers

rq789 operates under an international gaming licence, and certain personal data processing activities — including server hosting, KYC verification, and fraud detection — may involve the transfer of your personal data to, or processing of your data in, jurisdictions outside Pakistan.

Where rq789 transfers personal data internationally, we ensure that adequate safeguards are in place to protect your data, including:

• Transfers to jurisdictions that provide an adequate level of data protection as recognised by applicable law.
• Use of standard contractual clauses or equivalent contractual protections with the receiving entity.
• Transfer to entities that are subject to binding corporate rules or equivalent certification schemes that provide enforceable data protection standards.

8. Data Retention

rq789 retains your personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention requirements driven by our legal and licensing obligations:

• Active Account Data: Personal data associated with an active rq789 account is retained for the duration of the account's existence plus a minimum of five (5) years following account closure, in order to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years from the date of the transaction in accordance with applicable financial record-keeping obligations.
• KYC and Verification Documents: Identity verification documents are retained for a minimum of five (5) years from the date of verification or from account closure, whichever is later.
• Customer Support Records: Support interaction records (chat transcripts, emails, complaint records) are retained for three (3) years from the date of the final interaction, to facilitate dispute resolution and quality assurance.
• Marketing Consent Records: Records of your marketing consent and any subsequent withdrawals of consent are retained for the duration of your account plus five (5) years, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, rq789 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

9. Your Privacy Rights

As an rq789 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact rq789 support in writing at [email protected]:

• Right of Access: You have the right to request a copy of the personal data that rq789 holds about you, along with information about how it is being used. rq789 will respond to access requests within 30 days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that rq789 holds about you. Many basic details can be updated directly through your rq789 account settings.
• Right to Erasure: You may request that rq789 delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. rq789 may decline erasure requests where retention is required by law or licence obligation.
• Right to Restriction: You may request that rq789 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing pending rq789's assessment of that objection.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that rq789 provide you with your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to rq789 processing your personal data on the basis of legitimate interests. rq789 will assess whether its legitimate interests override your privacy rights. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where rq789 processes your data on the basis of consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

rq789 will respond to all privacy rights requests within 30 calendar days. In complex or high-volume cases, this period may be extended by a further 30 days, and rq789 will notify you of any such extension within the initial 30-day window.

10. Children & Minors

The rq789 platform is strictly intended for individuals aged 21 years and above. rq789 does not knowingly collect personal data from any person under the age of 21.

rq789 employs mandatory age verification procedures during account registration and reserves the right to request documentary proof of age at any stage during a player's use of rq789 services. Accounts where age verification cannot be completed satisfactorily will be suspended, and any funds held in such accounts will be subject to rq789's standard verification and refund procedures.

11. Marketing Communications

rq789 may send you promotional communications — including bonus offers, free spin notifications, PSL cricket betting promotions, tournament announcements, and platform updates — where you have provided your express consent to receive such communications during the rq789 registration process or subsequently through your account settings.

rq789 marketing communications may be delivered via:

• Email to the address registered on your rq789 account.
• SMS to the phone number registered on your rq789 account.
• In-platform notifications within your rq789 account dashboard.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your rq789 account settings.
• Clicking the unsubscribe link included in any rq789 marketing email.
• Contacting rq789 support in writing at [email protected].

Withdrawal of marketing consent will not affect your ability to use rq789 services. You will continue to receive non-promotional service communications (such as account security alerts, transaction confirmations, and mandatory responsible gaming notifications) regardless of your marketing preferences.

12. Security Measures

rq789 implements a layered technical and organisational security framework designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption in Transit: All data transmitted between your device and rq789 servers is encrypted using TLS (Transport Layer Security) protocols. You can verify this by the padlock icon in your browser's address bar when visiting rq789.bet.
• Encryption at Rest: Sensitive personal and financial data stored on rq789 servers is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to rq789 systems that process personal data is restricted on a strict need-to-know basis. rq789 employees are subject to confidentiality obligations and data protection training.
• Two-Factor Authentication: rq789 supports two-factor authentication (2FA) for player accounts. We strongly encourage all rq789 players to enable 2FA to protect their account from unauthorised access.
• Regular Security Audits: rq789 conducts periodic security assessments and penetration testing to identify and address vulnerabilities in our systems before they can be exploited.
• Incident Response: rq789 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in a risk to player rights and freedoms, rq789 will notify affected players without undue delay in accordance with our legal obligations.

While rq789 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own rq789 account credentials. If you suspect your account has been compromised, contact rq789 support immediately.

13. Amendments to This Privacy Policy

rq789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. The most current version of this Privacy Policy will always be available at rq789.bet/privacy-policy, and the version date at the top of this document indicates when it was last updated.

For material changes to this Privacy Policy — those that substantively affect how rq789 processes your personal data or your rights in respect of that data — rq789 will notify registered players via the email address associated with their account at least 14 days before the changes take effect.

Continued use of the rq789 platform following the effective date of any amendment to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree to the revised Privacy Policy, you should stop using rq789 services and close your account by contacting rq789 support.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how rq789 is handling your personal data, please contact the rq789 Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Request" or "Data Protection" in the subject line of your email to ensure prompt routing to the correct team.
• Live Chat: Available 24/7 via your rq789 account dashboard following login.
• Response Time: rq789 aims to acknowledge all privacy-related written enquiries within 48 hours and to provide a substantive response within 30 calendar days.

If you are not satisfied with rq789's response to your privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the jurisdiction associated with rq789's international gaming licence, or to seek judicial remedy through the courts of competent jurisdiction.

rq789 takes all privacy complaints seriously and will investigate each complaint thoroughly. We are committed to resolving data protection concerns fairly and transparently, in a manner consistent with our obligations as an internationally licensed gaming operator serving players across Pakistan.